Website Maintenance Plans
Our fool-proof plans keep your website doing what it’s meant to
Over the years, websites have become more complex, dynamic, powerful and more necessary. Because of this, we have noticed that the number of support calls we are receiving for website problems seems to be at an all-time high. The good news is that in most cases spending a few hours hours applying updates and any fixes means you’re back up and running. This generally happens 4 – 5 times a year. The worst-case scenario, which is a rare but very real possibility, would be your website being hacked/broken due to outdated code and security vulnerabilities.
Why website maintenance is important
If your website is an important channel for your business, which we would argue that it almost always is, we recommend that you update & maintain it regularly. Just like you would your car or your house, even though it’s virtual there is still a lot going on behind the scenes to have your website operational.
You have insurance for your car and house, but people have thousands, sometimes 10s of thousands of dollars of enquiries being driven through their website and don’t have insurance for that? Just imagine if a prospect visits your website and it’s down or not working – do you think they will try again the next day? Most likely not, and your competitor gets the business. We’ve been doing this for over 12 years, and it does happen. Such is the nature of the mysterious web.
Here is what’s included in our monitoring and maintenance packages:
Backups
Daily, weekly or monthly backups, stored right in the cloud
Website updates
Wordpress, theme & plugin updates
Uptime Monitoring
We'll be notified if your website goes down
Security Sweeps
We'll keep an eye on any security issues
Performance checks
Making sure your website is running optimally
Reporting
A report that covers all the basics sent right to you
WAF Internet Firewall
A firewall protects your website from harmful traffic. This could be traffic from known hackers or viruses, or traffic that would bring your site down.
Global Content Delivery Network
A CDN serves your website from the best available location to improve speed. Not only this, but it provides redundancy if one location goes down
We aren’t trying to scare you into buying something, but we have done the math. Looking at an average yearly client spend on support calls that would be avoided by regular maintenance, we have come up with a package that is actually more economical than waiting until things break.
The strong silent type
The hands off basics. This package keeps your website running the way it was intended to. This package is intended for websites that are an important part of a business but not integral to daily operations. No notifications or alerts unless you really need to know.-
Monthly Backups
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Weekly Updates & Patches
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Uptime Monitoring -
Security Sweeps -
Performance Checks -
Reporting -
WAF Internet Firewall -
Global Content Delivery Network (CDN)
The crowd favourite
This package keeps your websites running optimally and securely, helping to deliver a great, reliable and secure experience for your customers. If your website is integral to your brand or business or supports any kind of commerce, this is the package for you. With optional weekly "at a glace reports" + notifications-
Monthly Backups
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Weekly Updates & Patches
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Uptime Monitoring
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Weekly Security Sweeps
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Performance Checks
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Reporting
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WAF Internet Firewall -
Global Content Delivery Network (CDN)
The track star
This package is tailored to your website and includes priority support and detailed reporting analytics. This package includes key add-ons that ensure the best possible experience for your customers. Weekly "in-depth" reports. + notifications-
Daily Backups
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Daily Update & Patch Checks
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Uptime Monitoring
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Daily Security Sweeps
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Performance Checks & Optimisation
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Reporting
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WAF Internet Firewall
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Global Content Delivery Network (CDN)
Frequently Asked QUestions
Our maintenance packages include very basic SEO ranking reports, whereas our SEO agreements, Essentials or bespoke are much more exhaustive
Whilst this can be hard to quantify, many requests we receive fall within this category. Some examples would be:
- Adding or changing an image
- Adding or changing a paragraph or heading
- Changing contact details on the website
- Basic styling changes such as changing the colour of an element
- Duplicating a page and pasting in content
- Creating a blog post and pasting in provided content
Ready to let us look after your Website?
No more stressing about whether your website is going to fall over at a critical time of year. Rest assured that traffic you’re driving to your website can actually engage with you on a functional website. Get started now.
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